We appreciate your continued patience as we move forward with completing all previously suspended warranty work due to COVID-19. Please understand that we are committed to addressing your outstanding concerns as efficiently as possible. Due to the large backlog of warranty requests due to the shutdown, we are experiencing longer than usual timeframes to schedule and complete new warranty requests. Emergency calls will continue to receive immediate attention, and our #1 priority will continue to be the safety of our customers, employees, and trade partners.
New Warranty/Service Requests
We encourage you to submit all warranty requests at your earliest opportunity so that they are properly documented and processed. You will be contacted within one week for scheduling.
Thank you for your understanding during these unprecedented times.
NOTE: This temporary suspension of warranty work will NOT impact your warranty expiration dates.
Current Customer Care operating hours are 8AM - 5PM, Monday through Friday.
We're here to help
Home Care Guides
At Heartland, we are proud of our craftsmanship and the quality products we install in your home. When maintained properly, they will function effectively and efficiently. The guides below will help you to protect your home, as well as find out more about the products we used.
Helpful Information
Home Care & Maintenance Guides
These guides are prepared by NVR for our homeowners on how best to care and maintain for your home. Look for the subject that best suits your needs, or download and read through them all.
- Accessories & Options
- Cabinets & Countertops
- Exterior
- Fire Suppression System
- Flooring
- HVAC
- Landscaping
- Mechanical Systems
- Plumbing
- Seasonal Home Care Tips
- Windows & Doors
Helpful Information
Product Specific Information
These guides contain information directly from the manufacturers of the products in your home, inside and out. Here you can find manufacturer warranties as well as specification sheets.
- Accessories & Options
- Appliances
- Cabinets & Countertops
- Exterior
- Fire Suppression System
- Flooring
- HVAC
- Paint
- Mechanical Systems
- Plumbing
- Windows & Doors
Settlement Effective After These Dates
If your settlement date occurred prior to the effective dates given below contact your division office for assistance.
Single Family Home |
|
| SEP 2018 | Non-Veterans Administration Loan |
| JUL 2018 | Non-Veterans Administration Loan |
| FEB 2017 | Non-Veterans Administration Loan |
| MAR 2015 | PWSC Warranty for Veterans Administration Loan |
| JAN 2015 | Non-Veterans Administration Loan |
| OCT 2006 | Non-Veterans Administration Loan |
| MAR 2005 | Veterans Administration Loan |
Condominiums |
|
| MAR 2015 | PWSC Warranty for Veterans Administration Loan |
| MAR 2006 | Veterans Administration Loan |
Get In Touch With Us
Can't Find What You're Looking For?
If you're having trouble locating the information you want - or have questions that require further answers - We're happy to help. Look through the pages linked below, or just give us a call at 855-583-6844.
Heartland Homes an NVR. Inc. Company
