We appreciate your continued patience as we move forward with completing all previously suspended warranty work due to COVID-19. Please understand that we are committed to addressing your outstanding concerns as efficiently as possible. Due to the large backlog of warranty requests due to the shutdown, we are experiencing longer than usual timeframes to schedule and complete new warranty requests. Emergency calls will continue to receive immediate attention, and our #1 priority will continue to be the safety of our customers, employees, and trade partners.
New Warranty/Service Requests
We encourage you to submit all warranty requests at your earliest opportunity so that they are properly documented and processed. You will be contacted within one week for scheduling.
Thank you for your understanding during these unprecedented times.
NOTE: This temporary suspension of warranty work will NOT impact your warranty expiration dates.
Current Customer Care operating hours are 8AM - 5PM, Monday through Friday.
We're Here to Help
Recall Notices
Below is a list of any recalls that we are currently aware of.
If you have a question about these during business hours (Mon - Thur 7am to 9pm EST, Fri 7am to 7pm EST), call our office at 855-583-6844.
Type of Recall
GE Harmony Clothes Washer Recall
Information
GE has announced a voluntary recall on select GE Harmony Clothes Washers produced from 2003-2011. Please contact GE directly to detirmine if your unit is effected.
Contact
GE Recall Hotline: 877-830-9732.
Monday-Fridday 8 am - 5 pm ET
Get In Touch With Us
Can't Find What You're Looking For?
If you're having trouble locating the information you want - or have questions that require further answers - We're happy to help. Look through the pages linked below, or just give us a call at 855-583-6844.
Heartland Homes an NVR. Inc. Company
